Finding your entrance in Greenwich
A Greenwich town-centre address and a Peninsula flat can have very different access arrangements. For a flat, specify whether the problem is at the communal entrance or your own front door; these are separate locks and may have different managing agents.
Give the correct building entrance and floor if relevant. Around Cutty Sark or Greenwich station, a landmark alone will not identify your door or suitable access. Mention concierge arrangements or restricted entry without sending shared access codes.
Describe the door, not just the area
If a flat door has shut with keys inside, say whether it latched or was locked with a key. For a managed entrance, contact the managing agent about authority before authorising changes. If you are considering a cylinder change at home, send the door type and any written lock specification.
Include the door or lock type if known, whether it is open or closed, and whether the home can currently be secured. Tell us how urgent it is and we'll let you know when we can be with you.
Before authorising residential work
If you rent or the door is managed, check who can authorise changes. Ask what evidence of your right to access the property will be required, especially if identification is locked inside. Shared entrances and access systems may need the managing agent’s involvement.
Our residential services include domestic lockouts, euro-cylinder replacements and uPVC multipoint lock and mechanism work. We confirm the work and price for your door before we set off. Got a different lock? Just ask. Ask for the proposed work, parts and cost before arranging attendance.
A photo can help the conversation
If safe, photograph the handle, visible lock and any markings. Photograph the door edge only if the door is already open; do not force or dismantle anything. Avoid personal documents, access codes and detailed views of keys.
Photos support an initial enquiry, not a final diagnosis. Attach them in WhatsApp after opening your prepared message.
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