Identify what you want to change
A cylinder, a mortice lock and a complete multipoint mechanism are not the same component. Say whether you want old keys to stop working, have a worn keyhole or are dealing with a door that will not close correctly. Replacing the wrong component may not address the symptom.
List the doors involved and whether the property has shared or landlord-managed locks. We'll talk you through the options for every door.
Keep security requirements specific
If your insurer or landlord requires a particular lock specification, have the written requirement ready. Ask about a proposed product's exact model and documentation, and we'll match the product to it.
For rented or shared accommodation, establish permission before changing a lock and discuss who needs replacement keys. If a break-in has damaged the frame or door, say so: lock replacement alone may not make the opening secure.
Confirm compatibility and the quote
Send your postcode, door material and whether the door currently opens and secures. A safely taken photograph of visible markings can help the initial conversation, but it does not establish a final diagnosis.
Ask which parts and labour are included, how many keys would be supplied and what happens if additional door work is needed. We confirm your price before we set off.
Your questions
Can all my locks use one key?
That depends on the existing locks and available compatible products. Tell us about your doors and we'll advise on keyed-alike options.
Can a new lock fix a sticking door?
Not always. Alignment or mechanism faults can also cause sticking. Tell us whether the lock operates differently with the door open, if you already know this safely.